Refund policy · 4 October 2026
Clear help if Pro falls short.
Paddle processes Pro subscriptions as the merchant of record. For product help, sign in to the planner and use its Feedback button. Use Paddle's buyer support for billing, cancellation and refund requests.
Public Pro signup is open. This policy applies to Monthly and qualifying Founding annual subscriptions.
If an estimate is not delivered
The Pro service gives every valid, complete submission an experimental USD estimate and range. If you paid for Pro, provided the requested valid collection details and an exceptional delivery failure means Teyvat Rank cannot provide any supported USD estimate, we will arrange a full refund of that Pro charge through Paddle. Sign in to the planner and use Feedback to tell us the report was not delivered, or request help through Paddle buyer support using your subscription receipt. Do not send a password, card number or unnecessary screenshots. This guarantee applies to the affected payment, whether you chose Monthly or a qualifying Founding annual subscription.
Other refund requests
You can request a refund directly from Paddle buyer support or contact us for help with the product. Paddle's Refund Policy describes its process and applicable regional rights. Our no-estimate guarantee adds to, and does not replace or limit, any mandatory consumer rights or a remedy for a service that was not delivered as described.
Cancel future renewals
Use the “Manage subscription” link in Paddle's transaction email or the Paddle customer portal to cancel. Cancellation normally stops renewal at the end of the current billing period; it does not automatically refund a charge already made. If Paddle confirms a full refund for the current period, Pro access for that period may end. For a billing question, use Paddle buyer support.
Questions
For what Pro includes and how its research estimate is described, see our pricing page and Terms of Service.